In the Loop.....6/21

Frank,

Just to keep you in the loop: My mom was scheduled for a pacer placement a week ago at PRMC. I suppose it was the case of the devil you know, vs that which you don't. Got a call Monday morning and found out that the cath lab was down and we'd have to go to Baylor--the Heart Hospital--in Plano for the pacer.

The immediate area hotels had special rates far below the usual. We arrived the night before, with some trepidation. But, the experience was eye-opening: The morning admission was breathtakingly simple, five minutes in admitting, a ride up to the room, and an inital crew of three nurses in the room to do prep, answer any questions, and make things as smooth as possible. No confusion, they knew we were coming.

I included pictures of the room, and the room she recovered in--exactly the same, one floor difference, and setup to convert to an ICU bed if needed. There was even a hide-a-bed for a family member. A 32-37" lcd tv (I didn't measure) was wall mounted and quite clear.

The procedure was smooth, with only a bit of problems with the recovery--previous meds depressing blood pressure. After that, clear sailing. Dinner was even a filet--quite tender and to order.

The staff was motivated, hand-selected, and very professional. If a light came on, it was answered--fast! But then again, the hospital is owned 49% by the physicians, so they make sure that the customer is king. I'm certainly convinced.

I appreciated the care my mom received when she was in PRMC for her cath, but I'll have to opt for a facility that is new, with equipment to match.

Certainly looks good, and I've heard that a lot of Paris residents are taking advantage of it. If Essent and Hashmi want to compete, this is the standard to shoot for....frank