Repeat: How to Provide Great Global Customer Service

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The relationship between you and your overseas customer shouldn't end when a sale is made.  If anything, it requires more of your attention.

Think of your after-sales follow-up as part of your product or service offering. And the first step is to say, wholeheartedly -- whether in person, via Skype, by email or telephone -- "Thank you for your business!"

After all, you want to support your customer's success in any way you can, and you will be building a constructive interdependency that can become your gateway to the world.

Go here to read the entire article:  How to Provide Great Global Customer Service

Posted by: Laurel Delaney, The Global Small Business Blog