If You Snooze...2/23

The Snooze came through--in their typical fashion. Hard-hitting journalism? Ah, well.... At least the site got a mention.

The Essent-PRMC lawsuit against the operator of the-paris-site.blogspot.com began in June 2007 when the hospital accused the anonymous blogger of wrongful conduct in publishing information detrimental to the hospital and violating patient confidentiality, and obtained a court order to force the blogger’s Internet service provider, Suddenlink, to reveal the name of its client.

Days before the end of 2007, the blogger’s attorney sought and was granted a writ from the Court of Appeals negating the previous court order. The Court of Appeals held there is no precedent in Texas to give the trial court the authority to issue such an order, and that several courts have noted that Internet anonymity serves a particularly vital role in the exchange of ideas and robust debate on matters of public concern. The Court also ruled that the hospital must first prove the statements are not true and then prove they are harmful to the hospital.

In March 2008, the two sides were back in court, and were given 14 days to present written arguments to the court.

Since that time there has been little movement in the case. In September of this year, Essent’s lawyers filed an affidavit stating a team of computer analysts hired by the hospital were unsuccessful in a forensic search for the blogger’s identity.

Could it be that the hospital is intent on stating to the court that they (the court) are its only resource in finding me?

It would seem that they ought to concentrate on the two stipulations of the appellate court: Truth of statements, and financial impact. But, then again, maybe they have...and come up short.

They know that I have some interesting sources--local and elsewhere. What's problematic is the anonimity of the comments. One of the things that was probably verified with the forensic group was that there is no track-back on the anonymous commenting. Speaking of 'in the dark,' the Snooze (with some prodding) even climbed on their case for keeping the community in the dark (Andy and Hud dismissals, holiday layoffs, and more....) And most (if not all) of the calls have been dead-on.

As to financials, with the recession 'officially' starting in 2007, what is their baseline? Sounds like global warming to me. (Something you really can't prove, but you know it exists!)

The biggest factor in fostering a poor image was the publicity created by the lawsuit itself. The number of hits jumped a hundred-fold.

Sooooo...stay tuned in the New Year.

Tear Down Boundaries in 2009

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Happy New Year to loyal colleagues, fabulous friends and cheering fans of The Global Small Business Blog! We thank you for your support and readership throughout the year. It makes pursuing our passion that much easier and worthwhile for us.

We hope that we brought you context, insight and authority on global small business news all year long. After all, our blog is designed to help you better understand what it takes (and why) to expand your business internationally -- providing useful, action-oriented news and information -- and we intend to keep delivering on that promise until you tell us otherwise.

We will be back with you at the crack of 2009. We submitted our annual "Global Small Business Trend 2009" report to Small Business Trends a couple of weeks ago and that should be published momentarily. We will share it with you just as soon as it's available online.

In the meantime, get ready to tear down the boundaries on your business and go global in 2009! We've got exciting news to share with you on January 5th so stick around and stay tuned.

From my home in Chicago to yours ... be the change you want to see in 2009!

Keep on Trak.in'

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No, that's not a slip. You thought I meant to say, "Keep on truckin'" but what I truly mean to say is exactly this: Keep on Trak.in'.

A fine little Indian business blog featuring the latest buzz on Indian business and the startup world. The picture above is their holiday message.

Get Your Web Globalization Management Certificate

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How do you harness technology for global market expansion in 2009? Get a Web Globalization Management Certificate which will provide you with the cutting edge skill to conduct international business in a networked global economy.

Participants will learn to leverage web technology to tap global markets, conduct international e-commerce, manage virtual teams, develop network alliances, achieve culturally consistent global communications, and much, much more.

Learn more here.

Peace on Earth

May the joys of the season shed light, hope and fill our hearts with peace.

HAPPY HOLIDAYS to you and yours.

Note: I took this photo a couple of blocks from my home in Chicago along the lakefront.

Christmas Wishes....1/7

May the spirit of Christmas fill your life.

May you enjoy the rewards of an unselfish act.

May you remember and honor those that are serving in the military, far from their loved ones, and pray for their safe return.

Small Businesses Hunt For Business

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With the economy slowing at home (U.S.A.), small businesses are on the prowl for business -- anywhere. The dollar is on a bumpy ride ... read more here.

Global Business Education Remains Strong

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Despite the economic crisis, international education remains strong. At EM Lyon Business School (home of the World Entrepreneurship Forum that I attended last month) in France where they claim to educate entrepreneurs for the world, dean Patrice Houdayer, says:

... the school's global and entrepreneurial focus will help grads of one of Europe's oldest business schools succeed, even in a tough economy.

Houdayer's prediction for growth areas?

Students who will go from the (U.S.) and Europe to Asia and Africa. I think Asia, Africa and South America will be a target for the next generation to take their second or third job because the growth is there.

Read more here:

World Bank Group Takes On Second Life

Looking Back....1/1

It's traditional to look back at this time of year. Did you realize that Hud has been gone over a year? And Knizley almost two? Both are still bringing in a significant number of hits from the search engines.

If you look back at the blog posts from November 2007, you'll see several things that are pertinant to today: Sub-prime loans (GE Capital), Dux's B.P.M., Essent's vision, receptiveness to suggestions, and contemplation about the move to the North--in April(--of '08). In December, the lawsuit was still open, and the possiblity of selling Essent was being bandied about.

The new year brought the touting of new radiologists--one leaving before he really started and the other out-going.

The RHCs imploding. From what I've heard, the non-affiliated RHCs in Bogata and Honey Grove are doing well. PRMC is still looking to fill the Cooper Clinic spot. (No longer, Cooper closed this week.)

Speculation about downsizing...

A listing of red ink for Essent. (A side note, the other hospitals are reporting for the fourth quarter of 2007, while PRMC is only listing the third. Wonder what changes will be displayed when they finally update?) (A director pay cut of 10%...)

And another article hit the media, this time from the Reporters Committee for Freedom of the Press. An excerpt from Guarding the unnamed writers of the Internet

"The blogger, using the pseudonym “Frank Pasquale,” was sued in 2007 for defamation when he posted critical remarks about a local hospital on his blog, The Paris-Site. The blog focuses on issues related to Paris Regional Medical Center, ranging from the hospital’s budget concerns to a broader debate over universal health care.

Essent Healthcare, Inc., the owner of the hospital, didn’t like what was being said on the site, so it sued Pasquale and nine other anonymous bloggers for defamation and breach of contract, among other claims.

The corporation sent a subpoena to the owner of the blog, SuddenLink Communications, seeking Pasquale’s true identity.

Pasquale fears that revealing his identity will cost him his job in the health care industry and he has been fighting to quash the subpoena ever since. The case is pending.

“In a small town, and dealing with what once was the largest employer, one has to be careful,” Pasquale said."

They did neglect to mention that the appellate court rejected the decision.

31 Global Gadgets

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We thought we'd change course a bit by turning your attention to Popular Mechanics and its latest Wish List 2009. Who knows ... maybe some new sourcing ideas might pop up for you. After all, many of these products are made all over the world. Enjoy.

Designer Labels Are Losing Their Appeal in Japan

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Considered the world's leader in luxury goods, LVMH Moët Hennessy Louis Vuitton SA, canceled plans to rent a 10-story building in central Tokyo for a new flagship store. It shows how the global economic downturn has hit Japan, one of the most important markets for the luxury-goods industry.

What struck me is this:

Emerging markets make up about 15% of the luxury-goods sector's overall sales and had in some places been reporting double-digit growth. But as the global financial crisis has knocked down Chinese and Russian stock and property markets, wealthy consumers are under pressure to cut spending.
Japan, meanwhile, makes up 12% of the luxury sector's global sales of €175 billion ($240 billion), according to a Bain & Co. study released last month. But the Bain study said Japan's luxury sales are expected to decline 7% in 2008, after a 2% decline in 2007. LVMH reported that in the first nine months of 2008 Japan sales were down 7%, as its world-wide sales grew 4.5% in the period to €11.6 billion.

Who would think that emerging markets would be snatching up expensive luxury goods?

Read the entire article here.

Global IT: To Have Or Not To Have

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Microsoft Corporation launched the results of its "Global Small Business Index, October 2008" looking at how small businesses use and manage their IT, as well as their attitudes toward hosted IT services. There is a growing demand for software as a service worldwide.

Findings vary across the board from country to country:

- Half of the small organizations were found to receive some kind of information or support from public services or government bodies. The exceptions were Russia, where the figure is 32 percent; Italy, where it is 39 percent; and Japan, where the figure is 40 percent.

- Overall, 61 percent of respondents said that professional-looking communications were either “critical” or “very important.” Swedish, Russian and Australian small businesses are especially keen to promote the professional image, while Japanese and Chinese small businesses thought it a lower priority.

- While only 15 percent of respondents noted “IT issues” as one of their top three time-consuming activities, in certain countries this task was seen as much more time-consuming — for example, in Sweden and Canada.

- Sweden was seen to be at the vanguard of IT utilization among respondent countries, with above-average adoption of technologies such as mobile e-mail, company-branded e-mail, customer databases and e-commerce Web sites. The U.K. and Russia also scored highly, with China and France showing less adoption of technologies.

- The U.S. and France are the countries where small businesses are most likely not to have any IT, both at 9 percent. Only 3 percent of Russian small businesses have no IT.

- Most of the time, IT support is provided by either the respondent or by someone within the organization, either a professional or an amateur. Occasionally, small companies will recognize that they need to invest in professional IT support; as suggested earlier, this is particularly so in Australia, where 34 percent of respondents used an external IT service and support company.

- The local or national retailer of IT support is very important in this context, as is the online merchant. Around 89 percent of the respondent organizations use one of these three sources. While the British and French respondents use online more than most, Australian and Japanese organizations seem to prefer the local IT provider.

- Overall, 65 percent of respondents said either “yes” or “maybe” when asked if they would consider using a hosting service.

- About 47 percent of small businesses in total said their business would be better if they had more IT resources. Russian (72 percent) and Chinese (83 percent) small businesses felt most strongly about this, suggesting that small businesses in those countries felt IT provided a competitive enablement and advantage.

- About 58 percent of small businesses revealed they use IT skills in-house, while 63 percent (in another question) said they believed larger enterprises with more IT resources gain a competitive advantage. Swedish small businesses were most likely (23 percent) to employ an IT specialist, while many Canadian (20 percent) small businesses also employed an IT specialist. About 34 percent of Australian small businesses used outside IT services and support, much more than any other country.

More here.

Set Expectations With Global Strategic Partners

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One of the toughest aspects to finding good overseas partners in any part of the world, and particularly in BRIC (Brazil, Russia, India and China) countries, is to first -- after you've got serious interest -- get specific answers to the following questions:

1. How will the partner assist with market entry?
2. What will the partner do if you run interference with law-enforcement authorities?
3. How will the partner alleviate bribes?
4. How will they help you protect your money?

Bottom line: Your partners need to know what you expect and they should also protect you from what you don't know if at all possible.

Read more about what's involved here.

How To Get Started In Exporting

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I posted over at the OPEN Forum at American Express, "On Your Mark, Get Set, Go Global." It's about how to begin the export process. This will be a five-part series so I hope you stay with me.

30-50-80?....1/24

Well, I've heard the whispers...one person said 30 were being let go, another 50, and just now: 80. The hospital is rife with rumors...and all based on the point of view.

It's sort of like the economy: When it's your neighbor that's out of a job, it's a recession. When it's you without the job, it's a depression.

Somehow I don't think that I would get much of an answer if I called and asked for an exclusive. However, you'd think that instead of running a winter fluff piece, the Snooze would ask Essent for the real scoop. No one with eyes has any doubts that we've had slick conditions and freezing rain. Finding out what is in store for community health would seem to be more appropriate.

Possibly asking Dux as he returns from Valhalla...?

Should You Take The Leap to Go Global?

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Founders of Billpoint, Inc. (not sure how successful it's been), Achievo Corporation, and Israel-based FraudSciences Corporation (which appears to have been bought by PayPal) talk about what it's like to start a company and take it global.

Chen says about his leap to go global:

"You look out over the cliff, and it's exhilarating. It looks like a lot of fun. But sometimes you want to jump off," Chen said with a laugh.

It's not quite like that. Every experience is different. But doing a little homework helps immensely to reduce risks and the fear factor. That's why we created this blog!

Note: After a some cyber-searching, it looks like Billpoint, Inc. was bought by PayPal too!

Living Forever

The internet is a great resource, but one must filter some of the content. Part of the problem with the internet is the tendancy for information to outlast its usefullness. Or validity.

Case in point: Christus St Joseph Foundation. Should you go to this site, your expectations would be considerably different than reality. And, had you depended on the calendar of events, you might have been trying to vote on the 6th of November.

The disturbing thing is that the date listed for "last updated" is 6/12/2006 (or is that a 8? Small print.) In either case, it would appear to be dated information.

When we see it on the net, we expect it to be current. That's the main reason the newspapers are having such a hard time: Yesterday's news printed today. And in some cases, tomorrow.

But, I digress. If you google a topic, you'll receive an example of what I mean. Almost anything you pick is going to have "cached" listed on some of the hits...meaning, not current.

Kind of the reason that I put a date after the post topic--it gives you a reference as to when the last comment was made.

But, the information from the posts and comments is going to be around for a long time. Far longer than Essent wants it to be, possibly far longer than I want it to be....

Global Free-Trade Network

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Did you know? Imports and exports equal slightly more than 20 percent of gross domestic product, the broadest measure of economic output? That's what Sung Won Sohn, an economics professor at California State University, Channel Islands, says.

Read more here. Do you agree or disagree with the reporter's piece?

Best New Business Startup in 2009: Going Global Firms

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In case you missed this (I was in France the day of posting), Matthew Bandyk over at US News and World Report wrote an interesting piece called "Best Small Business to Start: Going-Global Firms."

He mentions two very good reports that you might want to back track on:

1. UPS Business Monitor Report (Global, Americas, Europe and Asia -- I am sure they will update soon to reflect our current global economic environment).

2. Intuit Future of Small Business Report (all three report segments are featured and offer a beacon to the future).

And we are always delighted when our blog is mentioned (hat tip to Matthew even if we are a little late!).

Planet Entrepreneurship

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Take some time to view data on new business creation around the world. The measures of entrepreneurial activity are calculated from data collected directly from a registrar of companies and based on the number of total and newly registered corporations. Be sure to click on the color markers to learn more about each country.

Also, take alook at The 2008 World Bank Group Entrepreneurship Survey (WBGES) which measures entrepreneurial activity in over 100 countries/industrial countries around the world over the period of 2000-2007 and illustrates that entrepreneurship leads to prosperity for economies.

Additional information can be found here.

Speculation....12/11

I received a comment that was a bit convoluted, but the essence was: How do you pour a gallon of water into a pint jar?

The South Campus (St Jo, Holy House, whatever) has more beds, always did. The modifications to the North Campus (Big Mac) probably lost some beds. So how do you move a staff into a facility that is perpetually going to be low-censused without losing people? ...you don't, without a physical expansion of the hospital. I haven't seen a lot of dirt flying, have you?

They also pointed out that some of the equipment is fairly antiquated--the MRI, X-ray machines, Lab, and the like, and while some could be dis-assembled from South, and moved to North, those also have the age factor to deal with. That and moving such equipment is a significant cost in itself. Maybe GE Capital can get GE Medical to cut them a deal...hah!

I wonder if the old animosities will rear up again. That was a big spanner in the works when Essent purchased the hospital(s). Something that they discounted in the initial evaluation for purchase--much to their chagrin. The controversy over the "Women's Center" is what drove the hospital sale, that and the money pit the combination of the two hospitals had become.

And how is the St Joseph's Foundation going to take this? Big Mac wins? Seem like an ignoble end to the guilt trip laid on an order of nuns oh so many years ago. To quote from the Grateful Dead, "Lately it occurs to me What a long, strange trip it's been...."

Best of the Best Macaroon Cookies

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While in France, I had the pleasure of discovering the much-talked-about Laduree macaroon but did not have an opportunity to taste one. Do you know of it? It is considered the best-of-the-best of macaroon cookies.

These small, round cakes, crisp on the outside, smooth and soft in the middle, are made every morning in Ladurée’s "laboratory." With each new season, Ladurée pays tribute to this its most famous creation by creating a new flavour (pictured is the flavor for autumn --Macaroon Mangue Jasmine).

I am happy to advise that Laduree has a website but for the life of me, I cannot figure out if they ship "fresh to U.S." Can anyone help me out?

Check out Laduree here (but turn your computer's volume down first!) and explore their product offerings here.

You will understand why I crave a Laduree macaroon.

How To Expand Business In An Existing Overseas Market

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As featured today in our Borderbuster newsletter (www.globetrade.com/borderbuster.htm) ...

Q: To Ask The Expert,

I want to expand my business in the market to which I currently export. What would you suggest that I do to increase exposure?

A: From Laurel,

Good to hear! You must be receiving an excellent return-on-your-export-investment to ask such a question. Presumably, you have already estimated the market potential of your product line. And I hope you know whether it is homogeneous or not. For example, there are three main languages -- German, French and Italian -- in tiny Switzerland. You must factor this diversification in when considering export expansion models.

There are a number of steps you can take to further expand and increase exposure. Here are eight:

1. Review your distributorship agreement to make sure you are not legally bound to have only one representative in the overseas market to which you are exporting. This is based on the assumption that you are expanding your market coverage with an existing product line.

2. Determine whether local practices or regulations limit the use of a single distributor. There are numerous advantages to single distribution -- from lower-cost shipping to more cost-effective advertising and marketing to greater clout in the marketplace. You need to think this through before you begin to expand.

3. Communicate with your agent or distributor by letting him or her know that you are eager to expand to other parts of the country. This should take place after you pre-clear Points 1 and 2. Ask if they are interested in representing your company in a new geographic area -- provided they have done a good job up until now -- and find out if they are willing and able to take on this new responsibility. If not, then request a referral to someone who might be. Agents and distributors network constantly. Attend the same trade shows and belong to the same trade associations.

4. Contact the chambers of commerce in the country where you wish to expand. Explain your market position and highlight where you plan to go next and why. Ask for help. That's why they are there.

5. Contact your local trade association and request membership lists of its counterpart groups overseas. See if one matches up to yours. Contact the members on the list to see if they are interested in working with you.

6. Contact a binational group that brings together expatriates and Americans for joint action or through interests in several areas -- political, cultural, business or linguistic. In most foreign
countries, binational chambers of commerce play a far more important role in the local business community than they do in the United States. Membership is considered a sense of pride. They can help you meet foreign companies interested in making contact with potential U.S. business partners.

7. Exhibit at a trade show in the country where you wish to expand. Check with local chambers of commerce, your trade association or your distributor. They should be able to provide you a listing of show dates related to your industry.

8. Set up a warehouse in the overseas market. As your business develops, you should consider setting up a warehouse in the market, stocked with goods to be sold by a salaried staff. This will ensure you have total control over your product and customer base.

By taking advantage of these tips, you can gain greater access to the area you are currently exporting to, increase sales and look for new representation.

Good luck and let us know what happens.

Additional: It can't hurt to check this out too.

Dubai International Financial Centre

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The Dubai International Financial Centre is considered one of the fastest growing international financial centers in the world -- along the likes of Hong Kong, London and New York (pre-global financial crisis).

Doing business in the free zone in Dubai requires you do some homework and hire an expert who knows the ropes to help you avoid any pitfalls. Alternatively, you can start on your own here by contacting these folks listed (notice that their email addresses are governmental) and ask specific questions based on your intent so you know where you stand when you do connect with an expert.

Start exploring now so you can be first up when opportunities abound.

An Inconvenient Truth About the Japanese Diet

The Japanese Ministry of Agriculture, Forestry and Fisheries (MAFF) put together a simple, easy to understand video that shows what's happening in the Japanese food (farming) industry and how, as a result of radical resource changes, Japanese diets are becoming quite unhealthy.

My takeaway: We should consider exporting cheap, high quality nutritional food items to Japan!

Openness, Innovation and Dynamism

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That's what we are looking for in the global digital economy. Learn about the Center for Global Innovation and check out some of their published articles here.

Snapshot of one:

• "Not So Flat After All" by Bret Swanson, Progress Snapshot 4.20, October 1, 2008

Which Way Will The Dollar Go?

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Here's a glimpse into why the dollar is getting stronger. It's hard to say whether it will keep appreciating ... best to take a hybrid approach to globalization ... sprinkle it with imports, exports and a healthy dose of outsourcing. That way, no matter which way the dollar blows, you'll be poised to ride it out.